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  • End-User Help Center

PAEC Help Desk

Phone: (850) 257-7426

Email: StudentDataServices@paec.org

Support Hours: 8AM-5PM Eastern Weekdays

After Hours Emergencies: 911@focusschoolsoftware.zendesk.com

Available for emergencies only. This includes:

  • Production is down
  • SSO is down and no one is able to login
  • Training site is down and training is being held that day or early the following morning
  • Oops messages for all users impacting use of the system

Training and Website materials provided by PAEC Student Data Services are strictly for the internal use of participating districts, including their administrators, staff, teachers, students, and parents. These materials cannot be reprinted, duplicated, sold, or distributed to anyone outside the participating school or school district without the express written consent of PAEC.

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